Security Breach Notice - July 13th, 2014

Tuesday, July 15, 2014

Dear Clients,

We recently discovered that unauthorized intruders gained access to a Zap5 Networks client database. The database in question contained information including user names, encrypted passwords, dates of birth, email addresses, billing addresses, and the last four digits and expiration dates of customer credit cards.

There is no evidence, and we have no reason to believe, that full credit card information was accessed or compromised in any way. WE DO NOT STORE FULL CREDIT CARD INFORMATION ON OUR SERVERS. Only the last 4 digits of the credit card are stored locally since a token based remote storage module is being used. We have already taken further action to strengthen our systems, even as we, with external security experts, continue to research the extent of the unauthorized access.

We also have reason to belive that customer cPanel and VPS server login details may have been shared. As a precaution all cPanel accounts have also had their passwords reset. We are not able to reset customer's VPS server passwords - so we HIGHLY RECOMMEND changing this password to ensure your server is secure.

You will notice on your next log in to your client portal or cPanel account that you will be required to change your password. When you log in, you will be prompted to provide a new password, security questions and answers.

If you have used your username and password for other accounts, especially financial accounts or accounts with personal information, we suggest you change your passwords on those accounts as well. We recommend that you carefully review your statements, account activity, and credit reports to help protect the security of those accounts. 

Please log in to https://www.zap5.net/clients (and we recommend that you copy and paste this link into your browser to access the site) to update your password, security questions and Authenticator.

We apologize for any inconvenience this may have caused you. If you have further questions, please visit our website, http://www.zap5.net/clients/announcements.php?id=34

– Zap5 Networks

If you have any further questions or concerns please contact us


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