We're moving the Sheernox client portal to a new platform. It keeps the same address, my.sheernox.com, and your account comes with it.
When: Wednesday, October 14, starting at 8:00 a.m. Pacific (11:00 a.m. Eastern). We expect it to take two to four hours.
During the move
- Your websites, email and domains are not affected.
- The portal is offline: no sign-in, orders, payments or new tickets.
- Email to [email protected] is held and turned into tickets once the new portal is live.
After the move
- Sign in with your usual email address and password. If it isn't accepted, use Forgot password on the sign-in page to set a new one.
- If you use two-step verification, you'll need to set it up again in your account settings.
- Your services, domains, invoices, payment history, tickets and account credit are all carried over. Past invoices get new numbers, and each one shows its original number in its notes.
- Saved cards are carried over. Automatic PayPal payments are not: if you pay that way, your PayPal subscription will be cancelled, and you can pay each invoice by PayPal or card, or save a card for automatic payment.
- Links in older emails (invoices, tickets) will stop working. Sign in at my.sheernox.com instead.
- Our guides are moving to docs.sheernox.com.
If anything looks wrong afterwards, open a ticket at my.sheernox.com and we'll sort it out.
