Our web servers have various security features that could potentially work against you depending on the situation. It is very common for some customers to get their IP address banned by our server's firewall. The server will appear completely down for you (not others) if this happens since your IP will be blocked at the firewall. You must contact our support team to be unblocked.
If you are attempting to login to any server-side service (cPanel, FTP, WEB, EMAIL, etc) and have more than 5 failed login attempts within a relatively short period of time your IP will be blacklisted permanently.
There are many other security tweaks to our environment on the server, firewall, PHP, MySQL, etc that we simply can't go into full detail about. If you are having connectivity issues to our servers it's best you contact our support department for further assistance.
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